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Resume

                                                        LANA AVAGYAN

508-1338 York Mills Road, Toronto, ON  M3A 3M3

Phone: 647-834-4939, Email: lanusichka@yahoo.com

___________________________________________________________________

CAREER OBJECTIVE: To obtain a position in Human Resources field    

PROFESSIONAL SKILLS 

  
Human Resource management

Administrative management

Excellent communications skills

PROFESSIONAL EXPERIENCE

 BL GROUP LLC                                                                                                                                       2008 - 2012

Human Resources Manager

Yerevan, Armenia

 Developing & improving existing HR procedures and processes. Providing employment references for past employees. Organising and arranging interviews for candidates. Writing the terms of employment & contracts for new employees. Conducting interview with job applicants, asking relevant questions. Writing job specifications and designing job adverts. Ensuring the timely recruitment of new employees into the business from the initial job offer being made through to their induction into the company including offer letters and contracts etc.

 

 

 

KINNETIC CJSC                                                                                                           2005 – 2008

Spa Salon Manager                                                                                                             

Yerevan, Armenia

 Staff management, monthly financial reports, work with clients, control of inventory, schedule of appointments with the clients, customer service, petty cash operations, organization of timely procurement of Spa’s supplies, analyze the use of the supplies, preparation of internal policies, maintain a list of recurring expenses, monitor the activities and implementation of recommendations, arrangement of the necessary equipment for staff

SANDI LLC                                                                                                                     2002 – 2004

Office Administrator 
                                                                                                                                   
Yerevan, Armenia
 
Work with clients, daily reports to the company director, control and purchase of inventory, customer service, petty cash operations, organization of the filing and paperwork of the company, implementation of recommendations, arrangement of the purchase or service of the necessary equipment for staff

EDUCATION & PROFESSIONAL DEVELOPMENT

 

Master's Degree in Economics                                                                               2003 - 2010

RUSSIAN STATE UNIVERSITY OF AND SERVICE                                        

 

Yerevan, Republic of Armenia

Department: Economics

Nurse                                                                                                                 1999 - 2002

YEREVAN STATE BASE MEDICAL COLLEGE                                                                                    

Yerevan, Republic of Armenia

Department: Nursing Care

TECHNICAL SKILS

Computer skills: MS Windows, MS Office, Adobe Acrobat Professional

Languages: English, Russian, Armenian

 

 

 

 

 

 

 

 

 

 

 

 

 

Task 3:

Some phrasal verbs are separable (e.g., call someone back); others are not. Complete the chart below by putting the phrasal verbs above in the correct column.

Separable	Not separable
pick up	hold on
get someone through	hang up
call  up	hang on
call back	get back to
pick up	speak up
turn off	get through
cut off	call up
switch off

put through	get off

Task 2:

The following are common phrasal verbs we often use while on the telephone. Match the correct meaning with each phrasal verb.

1. hold on	m. wait
2. put (a call) through	make a telephone call
3. get through	c. answer a call, lift the receiver to take a call
4. hang up	a. put the receiver down
5. call up	l. make a telephone call
6. hang on	g. wait
7. call back	b. return someone’s call
8. pick up	j. to be connected to someone on the phone
9. get off (the phone)	f. deactivate (a cell phone)
10. get back to (someone)	k. return someone’s call
11. cut off	i. to be disconnected abruptly during a telephone conversation
12. switch off/turn off	d. stop talking on the phone
13. speak up	h. talk louder

Abbreviations

When we take notes on information we hear over the phone, we often need to write down the information quickly. The use of abbreviations is a helpful strategy while taking messages.

Task 1. 

Write the full word or expression (or meaning) beside each abbreviation below. Add other abbreviations (and their meanings) you commonly use or would like to know the meaning of. Share them with the class.

                                                                                        

1. AGM - Annual general meeting 

2.  apt  -  appartment 

3. asap - As soon as posible  

4. co.   - company       

5. ext    - extension  

6. FYI  - For your information 

7. inv.  -  invoice    

8. mo. month       

9. no. or # - number    

10. mt  - meeting

11. N/A - Not Applicable  

12. impt. - importent

13. RSVP - please reply

14. ste. - suite

15. urg. - urgent

16. w/   - with  

17. w/o - without    

18. cc. - carbon copy

19. e.g. - for exemple ()
20. Bcc - Blind carbon copy

21. etc. - etcetera (so an)

22. i.e. - id est (that is)

23. vs. - versus

24. p.s. - post script ( after writing)

25. n.b. - nota bene (take notes)

Thank You Letter

Dear Mr. Brown:

I appreciate giving me opportunity of having an interview in this company. Your kind hospitality and strong presence in the community have only furthered my desire to join your outstanding organization.

 During the interview we discussed importance of giving back to our local communities. I believe that this in addition to my other qualifications make me a strong candidate for this position.

 Thank you again for opportunity to learn more about this company. I believe that  this position is a great fit for my skills and experience, and I look forward to becoming a productive member of your organization.
 If I can be of any further assistance please don’t  hesitate to contact me. I look forward to hearing from you regarding my application.

Sincerely,
Lana Avagyan

Interview Dos and Don'ts

 Interview Dos and Don'ts

Dos
  1. Dress for Success
   If you are man:
   You should wear navy blue suit or chocolate gray, white shirt and nice tie
   If you are woman:
   You should wear suit or pantsuit

 2. Handshakes
    give a hand

 3. How to handle some key questions

    to give short summarize

 4. Inappropriate questions
    if you like you can answer

 5. Some important things to remember
   1. stand up and greet your interviewer
   2. bring a copy of your resume
   3. ask for your interviewer's business card
   4. turn off you cell phone


Don'ts
 1. Dress for Success
    don't wear large jewelry
    light colors
    too much makeup

 2. Handshakes
   don't give a man handshake

 3. How to handle some key questions
    don't tell life story

 4. Inappropriate questions
    you can not answer

 5. Some important things to remember
    Don't wear too much perfume or cologne